These terms are a contract between you and Navaa. By ticking the box at signup, or by creating an account or using Navaa, you agree to them. If you are agreeing on behalf of a company, you confirm you have authority to bind it, and “you” means that company.
1. What Navaa is
Navaa is a hosted kanban workspace with WhatsApp task capture. We grant you a limited, non-exclusive, non-transferable, revocable right to use Navaa for your internal business purposes for as long as your account is active.
2. Who can use Navaa
Navaa is sold to businesses only. By signing up you confirm that you are 18 or older, that you are legally able to enter into a contract, and that you are acquiring Navaa for purposes relating to your trade, business, craft or profession and not as a consumer.
We do not knowingly provide Navaa to consumers. If you are in the EU or UK, you must provide a valid VAT registration number when paid plans begin. We do not provide Navaa to anyone barred from receiving it under applicable law or sanctions.
3. Your account
Navaa has no passwords. You sign in with a code sent to your email, a single-use link, or your Google account. You are responsible for keeping access to that email account and device secure, for everything done under your account, and for the conduct of anyone you invite to your workspace.
You can see every signed-in device in your account settings and sign any of them out. Tell us immediately at hello@navaa.app if you suspect unauthorised access.
4. WhatsApp
Connecting WhatsApp is optional and Navaa works fully without it.
If you use it, you confirm that you own or are authorised to use the number you connect, and that you will comply with Meta's WhatsApp Business Messaging Policy. You must not use the integration to send unsolicited or bulk messages.
Navaa depends on the WhatsApp Business Platform, which Meta controls. If Meta changes, restricts, suspends or withdraws that platform, or restricts our account, we may have to change or withdraw the feature. That is not a breach of these terms, and it does not entitle you to a refund of fees already paid.
4.1 AI features
The Navaa WhatsApp bot is automated software, not a person. It uses artificial intelligence, provided by a third party, to interpret your messages and to power task search.
AI output can be wrong. Tasks the bot creates, the assignee it selects and the dates it infers may not match what you intended, and you are responsible for checking them. We do not warrant that AI output will be accurate, complete or suitable for any purpose, and we are not liable for loss arising from an AI misinterpretation.
Do not send the bot passwords, payment details, government identification numbers, health information, or anything else you would not want a third-party provider to process. Task search processes task titles and descriptions across your workspace, including tasks created in the web app. The Privacy Policy sets out exactly what is sent and what is not.
5. Beta features
Navaa is currently in private beta. The service is provided as-is, may change or be withdrawn without notice, may lose data, and carries no availability commitment or support obligation. Do not put anything into Navaa during the beta that you cannot afford to lose.
We do not currently keep backups of your workspace. Export anything you cannot afford to lose.
6. Acceptable use
You must comply with our Acceptable Use Policy, which forms part of these terms.
7. Fees and payment
Navaa is currently free. During the private beta we do not charge for access, and no payment details are required.
We will introduce paid plans, we will give you notice by email, telling you the price and the date it starts. You will never be charged automatically at the end of the beta. Charging requires you to enter payment details and accept the price. If you do not want to pay, you can stop using Navaa and export your data as set out in clause 10.
Once paid plans begin: fees will be quoted per workspace, not per user, and charged in advance. Payments will be processed by Razorpay, and by paying you will also accept Razorpay's terms. We will not receive or store your full card number, CVV or UPI PIN. All fees will be exclusive of GST, VAT and any other tax. Indian customers will be charged GST at the applicable rate and must provide a GSTIN before the first payment if they need a tax invoice. Customers outside India are responsible for any tax due in their own country, including VAT accounted for under the reverse charge.
We may change pricing on 10 days' notice by email, with the new price applying from your next renewal. Fees, once paid, are non-refundable except as set out in the Refund and Cancellation Policy.
8. Availability
We aim for high availability but do not commit to a service level unless we have signed a separate written agreement with you. We may take Navaa down for maintenance, and will give notice where we reasonably can.
9. Your content and our intellectual property
You own your content. Boards, cards, files and all data in your workspace remain yours. We claim no ownership over them.
You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit and display that content solely to the extent needed to operate Navaa for you, including any backups we may keep in future. That licence ends when you delete the content or close your account, subject to the retention periods in the Privacy Policy.
You are responsible for ensuring you have the right to put content into Navaa, including personal information about people you invite or name in tasks.
We own Navaa. The software, interface, design, brand, documentation and all related intellectual property are ours. You must not copy, modify, reverse-engineer, resell, sublicense or create derivative works from Navaa, use it to build or train a competing product or model, or remove any proprietary notice.
10. Suspension and termination
You may cancel at any time from your workspace settings. While Navaa is free, cancellation takes effect immediately. Once paid plans begin, cancellation takes effect at the end of your current billing period.
We may suspend or terminate your account if you breach these terms or the Acceptable Use Policy, if a payment fails once paid plans begin, or if we are required to by law. During the beta we may also end the beta itself, on 30 days' notice, giving you time to export your data. For a material breach capable of remedy, we will give you 30 days' notice and an opportunity to fix it, unless the breach risks harm to others, to our WhatsApp Business account, or to the service, in which case we may act immediately.
On termination you have 30 days to export your data, after which we delete it as described in the Privacy Policy. Clauses 9, 11, 12, 14 and 15 survive termination.
11. Warranties and liability
Navaa is provided “as is” and “as available”. To the fullest extent permitted by law we exclude all implied warranties, conditions and terms, including merchantability, fitness for a particular purpose, accuracy, and uninterrupted or error-free operation.
Neither party is liable for indirect, incidental, special, punitive or consequential loss, or for loss of profit, revenue, business, goodwill, anticipated savings, or loss or corruption of data.
Our total aggregate liability arising out of or in connection with these terms, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the greater of (a) the total fees you actually paid us in the 12 months immediately before the event giving rise to the claim, and (b) ₹10,000.
Nothing in these terms limits or excludes liability for fraud or fraudulent misrepresentation, wilful misconduct, death or personal injury caused by negligence, or any liability that cannot lawfully be limited.
12. Indemnity
You will indemnify us against all claims, losses, damages and reasonable costs arising from your content, your use of Navaa in breach of these terms, your use of the WhatsApp integration in breach of Meta's policies, or your breach of any law.
13. Changes to these terms
We may update these terms. For material changes we will give 30 days' notice by email or in the app. Continuing to use Navaa after the change takes effect means you accept it. If you do not accept it, cancel before it takes effect.
14. Governing law and disputes
These terms are governed by the laws of India.
Any dispute will first be discussed in good faith by senior representatives of both parties for 30 days. If it is not resolved, it will be finally settled by arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996, seated in New Delhi, conducted in English. The award is final and binding.
Subject to that, the courts at New Delhi have exclusive jurisdiction. Nothing prevents either party from seeking urgent injunctive relief in any court of competent jurisdiction.
15. General
These terms, together with the Privacy Policy, Acceptable Use Policy, Refund and Cancellation Policy and, where applicable, the Data Processing Addendum, form the entire agreement between us and supersede anything said before.
If any provision is held unenforceable, it is severed and the rest continues in force. A failure to enforce a right is not a waiver of it. You may not assign these terms without our written consent; we may assign them to a successor of the business. Nothing in these terms creates a partnership, agency or employment relationship. There are no third-party beneficiaries. Neither party is liable for failure or delay caused by events beyond its reasonable control.