Navaa is free
Navaa is currently in private beta and we do not charge for it, so there is nothing to refund today. This policy sets out how cancellation and refunds will work once paid plans begin. We will give you at least 30 days' notice by email before any charge applies, and you will never be charged automatically at the end of the beta.
1. Subscription
Once paid plans begin, Navaa will be sold as a monthly subscription per workspace, exclusive of taxes, with payment taken in advance for each billing period. The current price will be shown at checkout and in your workspace settings.
2. Cancellation
You can cancel at any time from your workspace settings, without contacting us and without giving a reason. While Navaa is free, cancellation takes effect immediately. On a paid plan, cancellation takes effect at the end of your current billing period: you keep full access until then, and you are not charged again.
3. Refunds
We do not issue refunds for the current or any past billing period, including partial months following cancellation, because you retain full access for the period you have paid for.
We will refund in full where:
- you were charged after cancelling;
- you were charged more than once for the same period; or
- a billing error on our side charged you the wrong amount, in which case we refund the difference.
To request a refund on any of these grounds, email hello@navaa.app within 30 days of the charge, with your account email address and the transaction reference. We respond within 3 business days. Approved refunds are returned to the original payment method within 5 to 7 business days, subject to your bank's processing time.
4. Delivery of service
Navaa is a software service delivered electronically over the internet. Access is provisioned to your account immediately on approval during the beta, and on successful payment once paid plans begin. It is available at navaa.app. There is no physical shipment and no delivery charge.
5. Failed payments
Once paid plans begin, if a renewal payment fails we retry for 7 days and email you. If it still fails, the workspace moves to read-only. Your data remains available for export for 30 days after that, before deletion.